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“We” aim to provide with the best quality products at the affordable price, and truly wish you will be pleased with the product which you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.Under the consumer protection ( distant selling ) regulation 2000 you
For further information on your rights as
We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible. All items and parts of it must be checked prior to assembly. If the delivered item does not match
Our Customer Service team will then contact you to
Please note that we cannot give refunds on self-assembled goods which have been damaged by you during assembly. If you would like to exercise the right to reject the goods you must take care of the goods until they are returned to us. Please ensure that the goods are returned with all part and the original packaging. Self-assembly goods are only possible to cancel prior to assembly. Once the goods have been assembled or partially assembled we will not be able to accept returns.
DesigniTures Limited cannot accept cancellation in situations where the goods have been damaged, personalized,
Goods to be returned must clearly show our order number on the package.
If you are not totally satisfied with your purchase, you can return a purchased item to us within 7 days after receiving delivery, with accompanying email.
We will issue a refund within 2 weeks of receiving an item or exchange it for a different
The item has to be returned unused and in a re-saleable condition.
The item must be returned in full, original packaging.
Applicable care has to be taken while
We deliver goods for free, however, if you would like to cancel
Note: Return policy which mentioned above, does not apply to made-to-order items, as made-to-order items are made especially tailored for you.
Please note that all DesigniTures Limited products are tailor made to your
If items are large or fragile DesigniTures Limited we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the customer. This transportation charge will be charged each time the customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be credited to the original purchaser's credit or debit card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.
DesigniTures Limited, advises
Larger furniture pieces are delivered by specialist-handling courier, at this time if there is any transport damage or any other flaws, it has to be noted in courier's delivery sheet.However, if you have received